Help:Design Notes

From Home Landing

• Running list of questions that we can use to map
• People
• Question Template Alpha

Structure

Homepage

Persona - who am I

Stage of Business process

Question

Categories

Page Types

Homepage

Question Page -

Organization Page - SBA, CDC, External Orgs

Resource Page -

Technical Config

• Track broken links
• Suggestion of possible questions to add to a page

• Python with the API for process
• Logging for tracking behavior structure

Considerations for Scale

Commons Wiki vs System Wiki

Commons Wiki

Shared wiki by multiple library systems - shared burden, requires collaborative governance

System Wiki

Independent management - system ownership, policies

requires bootstrapping to setup the content

Could leverage modular resource design to share common resources between wikis to help bootstrap common resources

Hosting Config

Self vs hosted light weight

Logging

• Track user click paths and other logging

Tagging Config

Methods for handing same question in multiple formats:

Setup Redirects from similar question to a resolved question page with resources. Add you may also mean or see also for similar, but different questions.

Methods for Grouping Questions:

Categories

Management and Adoption

Process for Maintaining the wiki freshness Scope of wiki

Visibility Scope

Public - all

Public - w/hidden parts - not main support of MediaWiki, but there are hacks - https://www.mediawiki.org/wiki/Category:Page_specific_user_rights_extensions

Private - internal only - behind firewall

Resources List examples and Sources

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