Help:Design Notes

From Home Landing

• Help:Running list of questions that we can use to map
• People
• Question Template 0.2.1
• Business Support Organizations Page (Transcluded)
• Itinerary Prototype

EXAMPLE FAQ

• How can I keep up with what is happening in my industry?
• How do I know if my industry is growing or contracting?
• What are the trends in my industry?
• Where are my local competitors located?
• How can I determine the sales volumes of local competitors?
• How do my local competitors differentiate themselves?
• Where can I find consumer/business sales leads for my mailing lists to sell my product or service?
• Where can I find sample business plans? Where can I find industry financial ratios for my business plan financial projections?
• Where can I learn about consumers and their buying preferences?
• How do I create an online presence? Do you have books on digital marketing?

Other Homepage approach

I am a...

• Curious about Starting a Business
• New to Running a Business
• Small Business Owner
• Prospective Business Turned away from business support organizations

Structure

Homepage

Persona - who am I

Stage of Business process

Question

Categories

Page Types

Homepage

Question Page -

Organization Page - SBA, CDC, External Orgs

Resource Page -

Sections to add - Opportunity board on the wiki -

• industry incubation on the paths to specific business
• interesting resources of things people could do as a job – maybe even stuff to try tech person such as using Coursera resources to be in the know and understand that for certifications.
• home based businesses group
• staring sole proprietorship
• goals to employ more than yourself

Thinking about laws and regulations

• adding legal considerations to think about– focus on questions prompts for people to think about
• copyright
• patents
• licensing
• legal experts are there for answering the questions, but some guides on what to think about and how to stay compliant with local laws
• most common laws to consider in different categories (types of laws and regulation and where to find them)

Technical Config

• Track broken links
• Suggestion of possible questions to add to a page

• Python with the API for process
• Logging for tracking behavior structure

Considerations for Scale

Commons Wiki vs System Wiki

Commons Wiki

Shared wiki by multiple library systems - shared burden, requires collaborative governance

System Wiki

Independent management - system ownership, policies

requires bootstrapping to setup the content

Could leverage modular resource design to share common resources between wikis to help bootstrap common resources

Hosting Config

Self vs hosted light weight

Logging

• Track user click paths and other logging

Tagging Config

Methods for handing same question in multiple formats:

Setup Redirects from similar question to a resolved question page with resources. Add you may also mean or see also for similar, but different questions.

Methods for Grouping Questions:

Categories

Management and Adoption

Process for Maintaining the wiki freshness Scope of wiki

Visibility Scope

Public - all

Public - w/hidden parts - not main support of MediaWiki, but there are hacks - https://www.mediawiki.org/wiki/Category:Page_specific_user_rights_extensions

Private - internal only - behind firewall

Resources List examples and Sources

• [[1]]
• [[2]]
• [[3]]
• [[4]]

Ideas

• Consider creating a redlink report page to find site wide redlinks and capture possible questions added or links removed